Information We Collect
We collect information you provide directly when you create an account, place an order, or contact us:
- Name, email address, phone number, and delivery address
- Payment information (processed securely — we never store card details)
- Order history and product preferences
- Consultation and skin concern information shared with our dermatologists
We also collect limited technical data (device type, browser, pages visited) to improve site performance.
How We Use Your Information
- To process, fulfil, and deliver your orders
- To provide dermatology consultations and follow-up care
- To send order confirmations, shipping updates, and receipts
- To send marketing communications — only with your explicit consent
- To improve our products, website, and services
You can unsubscribe from marketing emails at any time using the link in any email we send you.
Information Sharing
We do not sell, trade, or rent your personal information. We share data only with trusted partners who help us operate:
- Delivery partners (to fulfil your orders)
- Payment processors (for secure transactions)
- Analytics providers (anonymised, aggregated data only)
All third-party partners are contractually required to handle your data securely and only for the stated purpose.
Medical Information
Any health or skin concern information shared during consultations is treated with strict medical confidentiality. This data is never shared with third parties without your explicit consent.
Consultation records are stored securely and are only accessible to the treating dermatologist and, with your consent, to support your ongoing care.
Data Security
We use industry-standard security measures to protect your data:
- SSL/TLS encryption on all data in transit
- Secure, access-controlled servers
- Regular security reviews and updates
While we take all reasonable precautions, no internet transmission is 100% secure. We encourage you to use a strong, unique password for your account.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing at any time
To exercise any of these rights, contact us using the details below.